At Umbrella Management Group, Inc, we are committed to customer satisfaction and strive to offer high-quality products and services. Our refund policy outlines the terms and conditions under which refunds may be requested.
- Eligibility for Refund
Refunds are available under specific conditions, such as defective products, services not delivered as promised, or cancellations made within a designated period (14 days of purchase). Proof of purchase is required for any refund request.
- Refund Process
- To initiate a refund, please contact our Customer Support Team at [email protected] with your order details and reason for the request.
- Once your request is reviewed and approved, we will process the refund to the original payment method within 10 business days.
- Non-Refundable Items
Certain items may not be eligible for a refund, including (but not limited to) downloadable digital products, final sale items, and services that have already been fully rendered.
- Partial Refunds
Partial refunds may be granted for items that are returned in less-than-original condition or items that meet partial refund conditions outlined in our terms.
- Late or Missing Refunds
If you haven’t received your refund within the stated period, please check with your bank or payment provider. If the issue persists, contact us, and we will be happy to assist.
Contact Information
For any questions or assistance regarding refunds, please reach out to our team at [email protected]
Note: This policy is subject to change at our discretion. Please review it periodically for updates.